Last updated: 5 July 2026
These Terms & Conditions (“Terms”) explain how SPACEAGAIN provides its storage services and set out the agreement between you and BelieveX Ltd, trading as SPACEAGAIN.
Please read these Terms carefully before placing an order. By creating an account, placing an order, or using any SPACEAGAIN service, you confirm that you have read, understood and agree to be bound by these Terms.
If you do not agree to these Terms, you should not use our services.
These Terms should also be read alongside our Privacy Policy and any other policies published on our website.
Throughout these Terms, the following words have the meanings set out below.
“SPACEAGAIN”, “we”, “our” or “us” means BelieveX Ltd, trading as SPACEAGAIN.
“Customer”, “you” or “your” means the individual or organisation using our services.
“Box” means any cardboard storage box accepted by SPACEAGAIN for storage that complies with our published size and weight limits.
“Storage Fee” means the monthly charge payable for storing each accepted box.
“Collection Charge” means the courier charge payable for collecting your box from your chosen address.
“Return Charge” means the courier charge payable when you request a stored box to be delivered back to you.
“Customer Portal” means your secure online account where you can manage your stored boxes, request returns and view your account.
“Warehouse” means any storage facility used by SPACEAGAIN now or in the future.
“Working Day” means Monday to Friday excluding public holidays in England.
“Prohibited Items” means any item listed within these Terms as being unsuitable or unlawful for storage.
“Monthly Billing Date” means the date each month on which your recurring storage payment becomes due.
SPACEAGAIN provides a simple, affordable storage service for people who only need to store a small number of boxes.
Unlike traditional self-storage companies, customers do not rent an entire storage unit. Instead, you only pay for the number of boxes you wish to store.
Our service is operated entirely by courier.
You pack your boxes, arrange collection through SPACEAGAIN, and we securely store them until you ask for them to be returned.
Customers do not have access to our warehouse and cannot visit, collect from, or deliver directly to any storage location unless we specifically agree otherwise in writing.
SPACEAGAIN currently provides its services to customers located within mainland England, Scotland and Wales, subject to any postcode or location restrictions published on our website.
To use SPACEAGAIN you must:
You confirm that all information you provide during the booking process is accurate.
If any information changes, including your contact details or email address, you should update your Customer Portal as soon as reasonably possible.
We reserve the right to refuse or cancel any booking where incorrect, misleading or fraudulent information has been provided.
SPACEAGAIN stores sealed boxes only.
We do not provide:
Our responsibility begins only after your box has been successfully delivered to one of our warehouses and accepted into our storage system.
Likewise, our responsibility for storage ends once your box has been handed to the return courier following a valid return request.
Collection and return services are provided using carefully selected third-party courier companies.
While we work with trusted courier partners, delivery and collection services remain subject to their operational schedules and availability.
To place an order you will be asked to provide information including:
It is your responsibility to ensure all information is accurate.
Courier charges are calculated using the information you provide.
If the actual dimensions or weight differ significantly from those declared, additional charges may apply before your box can be accepted for storage.
Once payment has been successfully processed, you will receive confirmation of your order.
An order confirmation does not guarantee acceptance of a box that exceeds our published limits or breaches these Terms.
SPACEAGAIN reserves the right to refuse any collection or storage request that does not comply with these Terms.
To keep our pricing simple and fair, every box stored with SPACEAGAIN must comply with our maximum size and weight limits.
Unless otherwise agreed in writing, each box must:
The published dimensions are intended as a practical guide rather than an exact engineering measurement. If one side of a box is slightly larger but another is proportionately smaller, we may still accept it at our discretion.
We reserve the right to measure and weigh any box before accepting it into storage.
If a box exceeds our published limits, we may:
Any additional charges resulting from incorrect dimensions or weight declarations remain the responsibility of the customer.
Repeated attempts to send oversized or overweight boxes may result in future bookings being refused.
You are responsible for ensuring your belongings are packed appropriately before collection.
All boxes should be packed in a way that protects their contents during normal courier transportation and long-term storage.
We recommend that customers:
Boxes that are damaged, excessively worn, poorly sealed or considered unsafe to transport may be refused by either SPACEAGAIN or the courier.
If a courier refuses to collect a box because it has not been packed appropriately, any applicable failed collection charges remain your responsibility.
SPACEAGAIN accepts no responsibility for damage resulting from:
Customers remain solely responsible for deciding how their belongings are packed.
Certain items cannot be accepted for storage because they may be unlawful, dangerous, perishable or unsuitable for long-term storage.
You must not place any of the following inside a SPACEAGAIN storage box:
This list is not exhaustive.
SPACEAGAIN may refuse any item which, in our reasonable opinion:
If prohibited items are discovered, we may:
No refund of storage or courier charges will be due where prohibited items have been sent in breach of these Terms.
SPACEAGAIN offers a courier collection service from eligible mainland UK addresses.
When booking a collection, you are responsible for:
Collection dates are requested dates only.
While we will make every reasonable effort to arrange collection on the selected date, neither SPACEAGAIN nor our courier partners guarantee collection at a specific time or within a particular time window unless expressly stated.
Courier collections may occasionally be delayed due to circumstances outside our control, including traffic, weather, vehicle breakdowns, operational issues or unusually high demand.
Such delays do not constitute a breach of these Terms.
A collection may fail where, for example:
Where a collection fails due to circumstances within the customer’s control, additional collection charges may apply before another collection can be arranged.
If repeated failed collections occur, SPACEAGAIN reserves the right to cancel the order.
Storage does not begin when your box is collected.
Storage begins only after:
Following acceptance, we may:
These records help us accurately identify and return your belongings.
SPACEAGAIN does not routinely open customer boxes.
Unless we are required to do so under these Terms or by law, we rely upon the descriptions provided by customers when managing stored goods.
The storage location of your box may change at any time as part of normal warehouse operations.
We may transfer your box between shelving locations, storage containers or warehouses without prior notice, provided your property continues to receive the same standard of care and security.
Customers have no right to access, visit or inspect any warehouse used by SPACEAGAIN.
When you create an account with SPACEAGAIN, you will have access to your Customer Portal.
The Customer Portal allows you to:
You are responsible for keeping your login details confidential.
You must notify us immediately if you believe your account has been accessed without your permission.
SPACEAGAIN accepts no responsibility for losses resulting from unauthorised access where your login details have not been kept secure.
We may temporarily suspend access to your account where we reasonably believe there has been fraudulent activity, unauthorised access or a breach of these Terms.
Storage is charged on a monthly rolling subscription.
The current storage fee is displayed on our website at the time of booking.
Unless otherwise stated, storage fees are charged per accepted box.
There is no minimum storage period.
Your subscription automatically renews each month until you request the return of your box or otherwise end your storage agreement with us.
Storage charges are payable in advance.
If we change our storage prices in the future, we will give existing customers reasonable notice before the new pricing takes effect.
Your monthly billing date is established when your first storage payment is taken.
Future storage fees will normally be collected on or around the same date each month.
Storage fees continue until your box has been scheduled for return in accordance with these Terms.
Where you submit a valid return request before your next monthly payment is due, we will normally cancel the upcoming storage payment so that you are not charged for an additional month.
For example, if your monthly payment is due on the 14th of each month and you request the return of your box on the 12th, your subscription will normally end before the payment due on the 14th is collected, even if the courier collects or delivers your box a few days later.
No partial refunds are given for unused days within a paid storage month.
Storage fees do not include courier transportation.
Separate charges apply when:
Courier charges are calculated using information including:
Courier prices may vary over time.
The price quoted when you request a collection or return will be confirmed before payment is taken.
If additional courier costs arise because incorrect information was provided by the customer, SPACEAGAIN reserves the right to recover those additional costs before the service is completed.
You may request the return of your stored boxes at any time through your Customer Portal.
You may choose to return:
When submitting a return request, you will be asked to:
Submitting a return request does not guarantee delivery on a particular date.
Once your return request has been confirmed and payment has been received, we will begin preparing your order for dispatch.
We reserve the right to delay dispatch where:
Unless otherwise agreed, all stored boxes are returned using third-party courier services.
You may request delivery to any eligible mainland UK address supported by our courier network.
The return address does not need to be the same address used when your box was originally collected.
Delivery estimates are provided for guidance only.
Neither SPACEAGAIN nor our courier partners guarantee delivery at a specific time unless expressly confirmed.
Someone may need to be available to accept delivery.
Where a delivery fails because:
Risk in the box passes back to you once the courier has successfully delivered it to the address provided in your return request.
To help protect our customers against fraud and unauthorised access, SPACEAGAIN may require reasonable proof of identity before returning stored goods.
Examples of acceptable verification may include:
If we reasonably believe a return request is fraudulent or unauthorised, we may delay or refuse dispatch until satisfactory verification has been completed.
These checks are carried out solely to protect the security of our customers’ property.
You may update certain booking information before your collection takes place by contacting us or using your Customer Portal where available.
Once a courier booking has been confirmed, changes may not always be possible.
Where changes result in additional courier costs, those costs may be payable by you before the revised booking is confirmed.
If you wish to change:
please notify us as soon as possible.
We will make every reasonable effort to accommodate changes but cannot guarantee they will always be possible after a booking has been submitted to our courier partners.
To ensure efficient operation of our service, SPACEAGAIN may manage your stored boxes using internal warehouse procedures.
This may include:
These operational procedures do not affect your ownership of the stored goods.
Customers have no right to specify the warehouse, shelf, container or storage location used for their boxes.
The exact location of our storage facilities is confidential and is not disclosed to customers except where required by law.
Unless otherwise stated at the time of booking, every accepted box stored with SPACEAGAIN includes up to £100 of insurance cover while it is in our care, custody and control.
The level of cover included is shown on our website at the time your order is placed.
Any insurance cover provided forms part of these Terms and is subject to the conditions and exclusions below.
Insurance is intended to cover physical loss of, or physical damage to, stored items. It is not a replacement for home contents insurance and should not be relied upon for high-value possessions.
If you require cover above the included amount, you should arrange your own insurance before using our service unless we specifically offer additional cover.
The included insurance does not cover, including but not limited to:
Insurance is limited to the actual financial value of the damaged item immediately before the loss occurred and is subject to a maximum payment of £100 per stored box, unless additional cover has been purchased in writing.
Under no circumstances will SPACEAGAIN compensate for emotional or sentimental value.
If you believe your property has been lost or damaged while in our care, you must notify us as soon as reasonably possible.
Where possible, claims should be submitted within 7 days of receiving your returned box.
To assess your claim, we may request:
Failure to provide requested information may delay or prevent the assessment of your claim.
Any fraudulent or deliberately misleading claim will result in the claim being rejected and may lead to your account being permanently closed.
Nothing within this section affects your statutory rights.
SPACEAGAIN takes reasonable care when handling and storing customer property.
However, we cannot accept responsibility for loss or damage arising from circumstances outside our reasonable control or from matters for which the customer is responsible.
This includes, but is not limited to:
Where courier transport is involved, liability may also be subject to the terms and conditions of the courier providing the service.
Nothing within these Terms excludes or limits liability where doing so would be unlawful.
We will always provide our services using reasonable care and skill.
Subject to applicable law, SPACEAGAIN’s total liability arising from any one claim shall not exceed:
To the fullest extent permitted by law, SPACEAGAIN shall not be liable for:
Nothing in these Terms limits liability for:
SPACEAGAIN respects the privacy of its customers and does not routinely open sealed boxes.
However, we reserve the right to inspect any box where we reasonably believe it is necessary to:
Where reasonably possible, inspections will be limited to the minimum necessary.
Opening a box under these circumstances does not create any obligation for SPACEAGAIN to verify the contents or produce an inventory of the items inside.
You authorise SPACEAGAIN to collect all agreed charges using your chosen payment method.
These charges may include:
You are responsible for ensuring your payment method remains valid throughout the storage period.
If a payment cannot be collected, we may attempt to take payment again using the same payment method.
If a payment remains unpaid, SPACEAGAIN may:
Failure to make payment does not automatically end your storage agreement.
Storage charges continue to accrue until the agreement is properly terminated under these Terms.
If storage fees remain unpaid for an extended period, SPACEAGAIN may exercise any legal rights available to recover outstanding sums.
Where permitted by law, this may include exercising a lien over stored goods.
Before taking further action, we will make reasonable efforts to contact you using the contact details held on your account.
If:
we may, after providing any notices required by law:
Nothing within this section affects any rights available to either party under applicable law.
Customers remain responsible for all reasonable costs incurred in recovering unpaid amounts.
If you are purchasing our services as a consumer, you may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may have the right to cancel your order within 14 days of placing it.
However, if you ask us to begin providing the services during this cancellation period (for example by arranging collection of your boxes), you acknowledge that:
Nothing in these Terms affects your statutory consumer rights.
You may end your storage agreement at any time by requesting the return of all remaining stored boxes through your Customer Portal.
Your monthly storage subscription will normally stop before your next billing date provided your return request has been submitted before the next payment becomes due.
Storage fees already paid are non-refundable except where required by law.
Your agreement with SPACEAGAIN ends once:
If individual boxes remain in storage, your agreement will continue in respect of those remaining boxes.
SPACEAGAIN shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
Where reasonably possible, we will keep customers informed and resume normal services as soon as practicable.
We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Information we may collect includes:
This information is used to:
Full details of how we collect, use and protect your information are available in our Privacy Policy.
All content displayed on the SPACEAGAIN website, including but not limited to:
belongs to SPACEAGAIN or our licensors unless otherwise stated.
Nothing within these Terms grants any right to copy, reproduce or commercially use our intellectual property without our prior written permission.
We aim to provide a simple, reliable and affordable storage service.
If you are dissatisfied with any aspect of our service, please contact us as soon as possible so we have the opportunity to investigate and resolve the matter.
When contacting us, please provide:
We aim to acknowledge complaints promptly and will investigate all complaints fairly and impartially.
Where a complaint relates to loss or damage, additional information may be requested to assist our investigation.
SPACEAGAIN may update these Terms from time to time.
Changes may be necessary to:
The latest version will always be published on our website.
Where changes are significant and affect existing customers, we will provide reasonable notice using appropriate communication methods, such as email or a notice within the Customer Portal.
Continued use of our services after updated Terms take effect constitutes acceptance of those revised Terms.
SPACEAGAIN may update these Terms from time to time.
Changes may be necessary to:
The latest version will always be published on our website.
Where changes are significant and affect existing customers, we will provide reasonable notice using appropriate communication methods, such as email or a notice within the Customer Portal.
Continued use of our services after updated Terms take effect constitutes acceptance of those revised Terms.
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as severed from the remaining Terms.
The remaining provisions shall continue in full force and effect.
If SPACEAGAIN delays or chooses not to exercise any right under these Terms, this does not mean we have waived that right.
Any waiver must be confirmed by us in writing.
These Terms are governed by the laws of England and Wales.
Any dispute arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.
If you have any questions about these Terms or our services, please contact us:
SPACEAGAIN
A trading name of BelieveX Ltd
Registered Office
36 New Street
Barbican House
Plymouth
PL1 2NA
Please note: No customer goods are stored at this address.
Email: hello@spaceagain.co.uk
WhatsApp: https://wa.link/e8u5uw
Website: https://spaceagain.co.uk
These Terms & Conditions take effect from 5 July 2026 and apply to all new orders placed on or after that date.