Privacy Policy
Last updated: 5 July 2026
At SPACEAGAIN, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or any of our storage services.
This policy applies to all visitors to our website, customers who use our services, and anyone who contacts us.
By using our website or services, you acknowledge that your personal information will be processed as described in this Privacy Policy.
This Privacy Policy should be read alongside our Terms & Conditions and Cookie Policy.
1. Who We Are
SPACEAGAIN is a trading name of BelieveX Ltd.
For the purposes of UK data protection legislation, BelieveX Ltd is the Data Controller responsible for your personal information.
Registered Office
BelieveX Ltd
36 New Street
Barbican House
Plymouth
PL1 2NA
Please note that customer goods are not stored at this address.
If you have any questions about this Privacy Policy or how we process your information, you can contact us using:
Email: hello@spaceagain.co.uk
Website: https://spaceagain.co.uk
2. Information We Collect
Depending on how you interact with SPACEAGAIN, we may collect different types of personal information.
This may include:
Identity Information
- Full name
- Company name (where applicable)
- Date of birth (where required)
- Account username
Contact Information
- Email address
- Telephone number
- Collection address
- Delivery address
- Billing address
Account Information
When you create a SPACEAGAIN account, we may collect:
- Login credentials
- Encrypted passwords
- Account preferences
- Communication preferences
Order Information
To provide our services, we collect information relating to your storage bookings, including:
- Number of boxes
- Box descriptions
- Declared dimensions
- Declared weight
- Collection dates
- Return requests
- Delivery instructions
- Storage history
Payment Information
When making payments, information may include:
- Transaction reference numbers
- Payment status
- Billing history
SPACEAGAIN does not store your full payment card details.
Payments are securely processed by authorised third-party payment providers.
3. Storage Information
To operate our storage service efficiently, we maintain operational records relating to every accepted box.
This information may include:
- Internal box identification numbers
- QR codes
- Barcode labels
- Warehouse location references
- Shelf locations
- Collection records
- Return records
- Exterior condition notes
- Exterior photographs of boxes where necessary for identification
We do not normally record or verify the contents inside sealed boxes.
Any descriptions shown within your Customer Portal are normally those provided by you.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Time zone
- Pages viewed
- Time spent on pages
- Referring website
- Click behaviour
- Website performance information
This information helps us improve the security, performance and usability of our website.
Where possible, this information is analysed in aggregate form and is not used to identify individual visitors.
5. Information We Receive From Third Parties
In some situations, we receive information from carefully selected third parties.
Examples include:
- payment providers confirming successful payments;
- courier companies providing collection and delivery updates;
- fraud prevention providers;
- identity verification providers;
- website analytics providers;
- customer support platforms.
We only receive information that is necessary for providing our services or meeting our legal obligations.
6. How We Collect Your Information
We collect personal information when you:
- visit our website;
- create an account;
- place an order;
- request a collection;
- request a return delivery;
- contact us by email;
- contact us by WhatsApp;
- use live chat;
- use our AI assistant;
- complete website forms;
- subscribe to marketing communications;
- communicate with our customer support team.
We may also collect information automatically through cookies and similar technologies as explained in our Cookie Policy.
7. Why We Use Your Information
We only use your information where we have a lawful reason to do so.
Typical purposes include:
- creating your customer account;
- arranging courier collections;
- arranging return deliveries;
- managing your stored boxes;
- processing subscription payments;
- providing customer support;
- responding to enquiries;
- verifying identity where appropriate;
- preventing fraud;
- improving our services;
- improving website performance;
- complying with legal obligations;
- maintaining the security of our systems.
We do not sell your personal information to third parties.
8. Our Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we only process your personal information where we have a lawful basis to do so.
Depending on the circumstances, we rely on one or more of the following lawful bases:
Performance of a Contract
Most of the information we collect is necessary to provide the services you have requested.
This includes, for example:
- creating your customer account;
- arranging courier collections;
- storing your boxes;
- processing return requests;
- managing your monthly subscription;
- processing payments;
- providing customer support.
Without this information, we would be unable to provide our services.
Legal Obligation
We may process personal information where required to comply with legal obligations, including:
- tax legislation;
- accounting requirements;
- anti-fraud obligations;
- court orders;
- law enforcement requests;
- regulatory requirements.
Legitimate Interests
In some cases, we process information because it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Examples include:
- improving our website;
- preventing fraud;
- protecting customer property;
- maintaining warehouse security;
- improving customer service;
- investigating complaints;
- defending legal claims;
- managing business operations.
Consent
Where required by law, we will ask for your consent before processing your information.
Examples include:
- optional marketing emails;
- optional cookies;
- promotional communications.
You may withdraw your consent at any time.
9. Sharing Your Information
We only share personal information where it is necessary to provide our services or where required by law.
Depending on the services you use, your information may be shared with carefully selected third parties including:
- courier companies;
- payment providers;
- website hosting providers;
- customer portal providers;
- cloud storage providers;
- customer support platforms;
- fraud prevention providers;
- professional advisers;
- insurers;
- legal and regulatory authorities where required.
We require all third-party providers to handle personal information securely and in accordance with applicable data protection laws.
We do not sell your personal information to advertisers or unrelated third parties.
10. Payment Processing
SPACEAGAIN does not store your full payment card details.
Payments are processed securely by authorised third-party payment providers using encrypted payment systems.
These providers are responsible for processing payment information in accordance with their own privacy policies and applicable financial regulations.
SPACEAGAIN may retain limited payment-related information, including:
- transaction reference numbers;
- payment status;
- subscription history;
- invoice history.
This information is used solely for administering your account, processing refunds where appropriate and complying with legal accounting requirements.
11. Courier Services
To provide our collection and return services, we share relevant information with our courier partners.
Depending on the booking, this may include:
- your name;
- collection address;
- delivery address;
- telephone number;
- email address;
- box dimensions;
- declared weight;
- delivery instructions.
Courier companies use this information only for providing transportation services and associated customer communications.
Tracking updates supplied by courier companies may also be displayed within your Customer Portal where available.
12. Customer Portal
Your SPACEAGAIN Customer Portal allows you to manage your storage online.
Information stored within your account may include:
- account details;
- stored box information;
- box descriptions;
- booking history;
- payment history;
- collection requests;
- return requests;
- invoices.
You are responsible for maintaining the confidentiality of your login credentials.
If you believe your account has been compromised, you should notify us immediately.
13. AI Chat and Customer Support
SPACEAGAIN may provide customer support through live chat, AI-powered assistants, WhatsApp, email and other communication channels.
Where AI-assisted support is used:
- your questions may be processed by artificial intelligence systems to generate responses;
- conversations may be reviewed by authorised staff to improve customer service and ensure response quality;
- conversations may be retained for training, security and dispute resolution purposes.
You should avoid including sensitive personal information unless it is necessary for us to assist with your enquiry.
AI-generated responses are intended to assist customers but may occasionally require review or clarification by a member of our team.
14. WhatsApp, Email and Telephone
When you contact us using WhatsApp, email or telephone, we may retain records of those communications.
These records help us:
- respond to enquiries;
- investigate complaints;
- resolve disputes;
- improve customer service;
- maintain accurate account records.
Calls may be recorded where permitted by law and where appropriate for training or quality assurance purposes.
15. Marketing Communications
If you choose to receive marketing communications from SPACEAGAIN, we may send you information about:
- new services;
- pricing updates;
- special offers;
- company news;
- storage tips;
- promotional campaigns.
Marketing communications will only be sent where permitted by law.
You may unsubscribe from marketing emails at any time by:
- clicking the unsubscribe link within the email; or
- contacting us directly.
Choosing not to receive marketing emails will not affect important service-related communications, such as booking confirmations or payment notifications.
16. Cookies and Website Technologies
Our website uses cookies and similar technologies to improve functionality, security and user experience.
Cookies may be used to:
- remember your preferences;
- keep you signed into your account;
- analyse website performance;
- improve website functionality;
- understand visitor behaviour;
- detect fraudulent activity.
Some cookies are essential for the operation of the website and cannot be disabled.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Further information is available in our Cookie Policy.
17. Website Analytics
We may use website analytics tools to better understand how visitors use our website.
Analytics information may include:
- pages visited;
- navigation paths;
- time spent on pages;
- devices used;
- approximate geographic location;
- browser type;
- website performance information.
This information helps us improve:
- website design;
- customer experience;
- website speed;
- service performance.
Where possible, analytics information is aggregated and does not directly identify individual visitors.
18. How Long We Keep Your Information
We only keep your personal information for as long as it is reasonably necessary to provide our services, comply with legal obligations, resolve disputes and protect our legitimate business interests.
The length of time we retain information depends on the type of information involved.
Typical retention periods include:
Customer Account Information
We normally retain your account information while your account remains active. If your account becomes inactive, we may retain certain information for a reasonable period in case you wish to return to our services or where we are required to retain it by law.
Order and Storage Records
Information relating to collections, storage, returns and invoices may be retained after your storage agreement ends for accounting, legal and operational purposes.
Financial Records
We retain financial records for the period required under applicable tax and accounting legislation.
Customer Support
Emails, live chat conversations, WhatsApp messages and support requests may be retained to help us resolve future enquiries, investigate complaints, improve our services and comply with legal obligations.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
19. Keeping Your Information Secure
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it.
These measures may include:
- encrypted website connections (HTTPS);
- password-protected systems;
- secure cloud hosting;
- restricted staff access;
- role-based permissions;
- firewall protection;
- software updates;
- security monitoring;
- regular system maintenance.
Access to customer information is limited to employees, contractors and service providers who require it to perform their duties.
Although we take reasonable steps to protect your information, no method of transmitting or storing information electronically can ever be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security, but we continually work to protect your information using appropriate industry practices.
20. International Transfers
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection legislation.
These safeguards may include:
- adequacy regulations approved by the UK Government;
- International Data Transfer Agreements (IDTAs);
- Standard Contractual Clauses (SCCs);
- other legally recognised safeguards.
We only work with service providers that are committed to protecting personal information appropriately.
21. Your Privacy Rights
Under UK data protection law, you have a number of rights regarding your personal information.
Depending on the circumstances, these may include the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information where applicable;
- request restriction of processing;
- object to certain types of processing;
- request transfer of your information to another organisation where technically feasible;
- withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions.
If you wish to exercise any of your rights, please contact us using the details at the end of this Privacy Policy.
We may ask you to verify your identity before responding to your request.
We aim to respond to valid requests within the time limits required by applicable law.
22. Children’s Privacy
SPACEAGAIN is intended for use by individuals aged 18 years or older.
We do not knowingly collect personal information directly from children.
If we become aware that personal information has been collected from a child without appropriate legal authority, we will take reasonable steps to delete that information as soon as practicable.
If you believe a child has provided us with personal information, please contact us immediately.
23. Third-Party Websites
Our website may contain links to third-party websites, products or services.
These websites operate independently from SPACEAGAIN and have their own privacy policies.
We are not responsible for the content, privacy practices or security of third-party websites and encourage you to read their privacy policies before providing any personal information.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes to our services;
- changes in technology;
- changes in legal or regulatory requirements;
- improvements to our business processes.
The latest version will always be published on our website.
Where changes are significant, we will take reasonable steps to notify customers using appropriate methods, such as email or notices within the Customer Portal.
Your continued use of our services after an updated Privacy Policy takes effect constitutes acceptance of the revised policy.
25. Complaints
We hope to resolve any privacy concerns quickly and fairly.
If you have any questions or concerns about how we handle your personal information, please contact us first so we have the opportunity to investigate and resolve the issue.
If you remain dissatisfied, you have the right to lodge a complaint with the UK’s supervisory authority for data protection.
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
We encourage customers to contact us before raising a complaint with the ICO wherever possible, as we will always do our best to resolve any concerns promptly.
26. Contact Us
If you have any questions about this Privacy Policy or how your personal information is processed, please contact us:
SPACEAGAIN
A trading name of BelieveX Ltd
Registered Office
36 New Street
Barbican House
Plymouth
PL1 2NA
Please note: Customer goods are not stored at this address.
Email: hello@spaceagain.co.uk
Website: https://spaceagain.co.uk
Effective Date
This Privacy Policy is effective from 5 July 2026 and applies to all visitors to our website and customers using SPACEAGAIN’s services from that date.